CAREER

Reference Number

STMSGL/GTERC/11012023

Global Tourism Economy Research Centre 世界旅遊經濟研究中心

Strategically based in Macao, the Global Tourism Economy Research Centre is an independent, non-profit international research organization with a special purview on tourism and travel development in Asia. Attuned to what is happening in the region through research and exchange platforms, the Center shares ideas with government bodies and travel and tourism-related stakeholders on how Asia’s development will positively impact the world. The Centre’s progressive and unique approach to aggregating and analyzing research from global authoritative bodies seeks to deliver solutions and advance ideas that will lead to the sustainable development of travel and tourism in the region and around the world.

Responsibilities:

• To liaise with local government, agencies and key players for Global Tourism Economy Forum (GTEF) or other Global Tourism Economy Research Centre (GTERC) initiatives related matters;
• To maintain beneficial relationships between governments and industry stakeholders;
• To assist in the research project in collaboration with GTERC partners;
• To develop GTERC training programs with international and local institutes;
• To prepare official documents, writing letters and invitations in both English & Chinese;
• To assist in editing proposal, event program and sponsorship materials for internal and external use;
• To assist and follow up the logistics, manpower and necessary procedure for the event.

Requirements:

• Bachelor degree in Business, Communications, Tourism & Hospitality or related disciplines;
• Minimum 5 years work experience preferably in PR and event operations;
• A good team player with strong communication and interpersonal skills;
• Willing to embrace change and flexibility around changing circumstances;
• Patient to work under pressure and have strong multi-tasking ability;
• Excellent in written and spoken English, Cantonese and Mandarin;
• Hands-on knowledge in MS Office, including Excel, PowerPoint and Chinese typing;

Candidates with less experience will be considered as Assistant Manager.

Reference Number

STMSGL/GS/06102022

Responsibilities

• To provide and maintain a good relationship/connection with all clients. VIPs and especially the Macau Government Officials and government departments;

• To handle complaints effectively and timely and guest service recovery;

• To ensure the Guest Relations Department runs smoothly and effectively at all times;

• To manage the administration works in the whole GR/GS department;

• To attend to the needs and complaints of customers, handling and resolving customer inquiries in a timely manner and to follow up on remedial actions wherever necessary and/or re-direct as appropriate;

• To liaise closely with F&B and Banquet departments to ensure potential customers are professionally and properly attended;

• To liaise with any media, government officials or VIPs and VIP groups when visiting Macau Tower;

• To oversee E-commerce live chat daily management; help train the live chat team (Guest Services) and develops a “rulebook” for engaging on chat and conversation best practices including scripting; and help establish and own sales targets for live chat;

• To liaise and assist Business Development team and Commercial Sales team in Macau Tower.

Requirements

• Bachelor Degree or above;

• At least 5 years in managerial experience and with knowledge in PR and/or GR field;

• Technical ability with good planning and organization;

• Good leadership with ability in planning, problem-solving and making decisions;

• A team player with good communication and interpersonal skills;

• Fluent in spoken and written Chinese: Mandarin & Cantonese (Simplified and Traditional) and English.

Reference Number

STMSGL/S&M/14102022

Responsibilities

• Responsible for developing & executing sales strategies for the Leisure Segment effectively;

• Maximizes profitability of ticketing, dining, other leisure activities sales and achieve company budgets;

• Build and maintain relationships with customers to encourage repeat purchases and brand loyalty;

• Responsible for overseeing a team of skilled professionals to increase sales and improve client satisfaction;

• Assist to develop campaigns, promotions and collateral materials;

• Responsible for strategic plan, monthly reports, annual goals, sales budgets, forecasts and other reports as directed/required;

• Responsible for evaluating, be knowledgeable and able to analyze the industry and market trends for best pricing strategy;

• Responsible for analyzing, evaluate and attend major trade / travel functions / meetings and business sales trips to promote sales and image of Macau Tower in order to generate a healthy ROI and growth of client database in new and potential market areas;

• Responsible for overseeing and ensure the updates of rates, promotions, OTA’s, without any rate parity; ensure all annual contracts are renewed based on production and timely manner.

Requirements

• Bachelor degree in Business, Hotel, Tourism or Events Management;

• At least 8 years’ experience at managerial level in sales in hospitality/MICE related industry with good track record of achieving goals;

• Self-motivated with strong time and leadership management skills, keen abilities to set and achieve priorities;

• Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress;

• Good at computer skills and software, including Microsoft Word and Excel; Sales Force knowledge a plus;

• Fluent in written and spoken English, Cantonese and Mandarin.