Privacy Policy

Macau Tower Convention & Entertainment Centre¹, are concerned to ensure that all personal data submitted to us are handled in accordance with the relevant provisions of the Personal Data Protection Law of Macau (“Law 8/2005”).

When you visit this Website, the visit may be counted and included in the total number of visits to this Website for statistical purpose. Such collection does not result in any personally identifiable data being collected or stored.

¹Sociedade de Turismo e Diversões de Macau, S.A., as data controller (the Company)

Collection of Personal Data

To ensure and enable us to provide quality and satisfactory services to you, the Company may have to collect your personal data under various situations. For example, where you contact us we may store information such as your name, phone number, company name, e-mail address, type of request and possible further information for purpose of responding to your request. Such personal data may be disclosed to our agents, subsidiaries, affiliates third parties depending upon the purpose for which the information was provided. If you inform us that the information should not be used as a basis for future contact, we will respect your request.

The Company will ensure that you will be clearly informed of the purpose(s) of collection and usage. You will be reminded in clear terms that you have the right to decline such collection of personal data and the corresponding implications, if any. The requested personal data must be provided, otherwise, the Company may be unable to follow up and/or provide you with the requested services. However, by providing any personal data, that may be required, you are acknowledging, accepting and expressly authorizing the treatment, transfer and storage of the personal data according to the terms of the hereby Privacy Policy and to the terms of the Law 8/2005.

Where you use this Website as a link to other websites, you are reminded that once the link is established you are no longer with the Company’s website. The Company has no control over these other websites and therefore the Company hereby expressly disclaims all liability for adverse consequences that may arise where you should disclose your personal data to these websites.

Accuracy and Retention

Although the Company will endeavor to check, in so far as circumstances allow, that all data collected are accurate; you should ensure and should provide the Company with data that are true, update, accurate and complete regard being had to the purpose(s) for which the personal data are collected.

The Company will retain your personal data for no longer than the strictly necessary to perform the relevant data processing purposes and/or as legally required.

Use of Personal Data

The personal data collected may be used for the following purposes or any purposes directly related to them:

  • Verifying your identity in connection with any of the services or goods that may be provided to you;
  • Following-up with you regarding suggestions/enquiries/complaints;
  • Promoting, marketing and advertising of any goods and/or services to you by the Company;
  • Processing of any benefits in connection with the supply of goods and services to you;
  • Improving your interactive experience when visiting this Website;
  • Disclosure as permitted or required by law; and
  • Any other purposes as may be agreed to between you and the Company, including the purposes set out in any application or terms and conditions for the supply of specific goods and services from time to time.

Data Security

The Company will take reasonable steps and measures to protect your personal data against unauthorized access, processing or erasure. Access to the personal data collected without appropriate authorization is strictly prohibited. Authorizations are granted only on a “need to know” basis that is commensurate with the staff’s responsibilities and their training.

The Company makes every effort to protect privacy of users, but given the nature of the Internet, the Company cannot guarantee perfect security.

Transfer and Disclosure of Personal Data

Your personal data may be transferred and/or disclosed to the following categories of recipients under any one or more than one of the following circumstances:

  • Where the Company is acting in compliance of law, a court order and/or as requested by law enforcement agencies, your data may be transferred to the relevant public authorities.
  • Where the transfer is rendered necessary for purpose of processing payment where customers paid for the Company’s services by the use of credit card or online payment method, your data may be transferred to the payment processing entities;
  • Where the transfer to our agents, contractors, subsidiaries, affiliates and third-party service providers is rendered necessary for purpose of providing goods and/or services to you.

Some of the services on this Website are provided by independent contractors. We are advised by the independent contractors that they do not collect personal identifiable information while providing services for this Website.

Your personal data may also be transferred to the Company’s data servers located outside the jurisdiction of Macau SAR.

Use of Cookies

We use cookies across this Website in order to improve its performance and enhance your online experience. Session cookies are used to enable you to move around this Website and use essential functions on this Website, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. Website statistic tools are used to recognize repeat visitors to this Website in order to enable us to better understand how our users browse to and through this Website, the time they spend and how often they visit this Website, relying on which we can improve this Website. We will not collect any personal data from you when the cookies are being used.

Access and Correction of Personal Data

In accordance with the Law 8/2005, persons who provided the Company with their personal data are entitled to check with the Company as to whether their personal data had been held and request to access, rectify, object or restrict the processing and erase the personal data. The Company reserves the right to verify the identity of the persons requesting access and may refuse the request if the identity of such persons is in issue. The Company will handle any such access requests promptly and a reply will be given in not more than 30 days counting from the date of receipt of the request. Any request on personal data access, rectification, objection, restriction or erasure may be made to us at info@macautower.com.mo.

Language versions

In case of discrepancies between the English and Chinese versions of this Website, the Chinese version shall apply and prevail.

Our Commitment to Privacy

Macau Tower is committed to protect the personal data of its users (the “Users Data”) and this policy aims to provide for our position and practice relating to the collection and handling of personal data.

The Information We Collect

When the user visits this Site, certain information that is non-personally identifiable will be collected. Data is collected in aggregate and anonymously, which may include the type of Internet browser the user is using, the type of computer operating system the user is using, the pages the user visited on our Site, and how the user arrived at our website. Such information is used for the purpose of creating a better user experience and to identify areas for improvement on our website.

Personal information users voluntarily provide will be used in order to allow entry to member areas of this Site. This may include name, address, birth date, telephone number and email address. Financial information will also be collected for the purpose of processing your purchase transaction. By entering on areas that request the above information, it is assumed that the User of the Macau Tower Site agrees and authorizes the treatment of the Data according to Law no. 8/2005.

Sharing of Information

Macau Tower limits the collection and use of the Data to the specific information it needs to administer its business and provide the highest of quality services to its customers. Macau Tower may use the Data for one or more of the following process:

  • to process reservation and/or purchase of goods or services;
  • to confirm travel arrangements;
  • to handle enquiries and complaints;
  • to process billing and payment;
  • for marketing purposes;
  • for identification and verification purposes;
  • for Macau Tower ‘s own reference and record, for internal administration purposes.

Macau Tower may share the Data with its subsidiaries, affiliates and third party providers for the above purposes. Macau Tower may also disclose the Data when required by Law or Court order, or as requested by any Government or Law enforcement authorities, or in good faith that disclosure is necessary or advisable to protect the right or properties of the Macau Tower or other persons.

Cookies

A “cookie” is a small text file that a website can place on the user’s computer’s hard drive to personalize user experience, track shopping cart data, and to gather website statistical data. The cookie transmits this information back to the site’s server which, generally speaking, is the only computer that can read it.

We currently use cookies on our website for the following purposes: to detect the User’s web browser’s multimedia capabilities; to track promotional advertisements that have displayed to the User; to maintain a current login and purchase information on secure portions of the Site; and to provide a unique identifier to the Users’ computer so that we can generate statistics regarding website usage. The unique identifiers are not matched with any personal information.

Change to Policy

We reserve the right to modify or change this privacy policy at any time. Any such changes, updates or modification will be effective immediately upon posting.