CAREER

We are looking for an experienced and passionate Restaurant Manager to oversee the daily operations of Tromba Rija, a Portuguese dining concept.

Responsibilities

• Responsible for recruiting, training, scheduling, and supervising employees to ensure smooth daily operations;
• Create and manage staff work schedules, set performance goals, and resolve any staff conflicts in a fair and timely manner;
• Prepare and manage budgets, track expenses, analyze sales performance, and maintain effective inventory control;
• Oversee all front-of-house and back-of-house activities to ensure operational efficiency and service consistency;
• Handle customer feedback and complaints professionally to ensure a positive and memorable dining experience;
• Ensure compliance with all licensing, health, safety, and hygiene regulations;
• Collaborate with chefs on menu planning and coordinate with suppliers for the timely ordering of food and beverage items;
• Plan and execute marketing and promotional events to increase sales and attract new customers;
• Prepare regular reports on sales performance, costs, and other key performance indicators.

Requirements

• Hold a post-secondary certificate, diploma, or associate degree in hospitality or a related field;
• Possess at least five years of managerial experience in a Portuguese restaurant or a similar dining establishment;
• Demonstrate strong knowledge of authentic Portuguese food and wine;
• Exhibit excellent leadership and interpersonal skills and take full ownership of the restaurant’s performance;
• Proficiency in Portuguese, Cantonese, and Mandarin is an advantage;
• Macau ID holder only.

Responsibilities

• Developing and implementing a strategic plan that aligns with the organization’s mission and goals, and ensures that the organization is well-positioned to achieve its objectives;
• Overseeing the organization’s finances, including budgeting, forecasting, and financial reporting;
• Ensuring that the organization is operating within its budget and that financial resources are being used effectively and efficiently;
• Staff management: recruitment, hiring and managing staff, ensuring that they have the skills and resources they need to be successful, and providing regular feedback and coaching to help them grow and develop;
• Building and maintaining strong relationships with the organization’s board of directors, ensuring that they are well-informed about the organization’s activities and progress, and working closely with them to provide governance and oversight.

Requirements

• Bachelor or master’s degree in relevant field such as business administration, non-profit management, or event management;
• Minimum 5-10 years of experience in a leadership role in a non-profit organization;
• Strong financial management skills, including budgeting, forecasting and financial;
• Strong leadership skills, including the ability to motivate and inspire staff;
• Excellent communication skills, both of written and verbal, and the ability to effectively communicate the organization’s mission, goals, and activities to a wide range of audiences.

Responsibilities

• Follow all training programs provided by the Company and become competent in the operational and technical elements of each position.
• Use common sense and good judgment while working within the operation;
• Work hands-on within the Company operation, including on weekends and public holidays;
• Understand and follow the Company’s policies and procedures;
• Follow directions from supervisors and managers;
• Adventure Technicians’ may be required to perform show times, e.g., jumps and walks, to advertise our products to potential clients;
• Follow the Company’s health, safety, and loss policies;
• All staffs are considered salespeople; they are required to make sales and promote products as directed;
• Maintain a high level of customer service while working in all areas;
• Attend designated meetings and daily briefings as directed;
• Follow the Company and Macau Tower incident and emergency procedures when necessary;
• Adhere to staff grooming standards and the use of uniforms;
• Practice good personal behavior as outlined in the Employee Handbook.

Requirements

• Primary education or above;
• No experience necessary;
• Availability to work on holidays and weekends;
• Customer service, first aid, rope, and high-access skills are advantageous.